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A session is one conversation between a person and an app. Where you review sessions depends on what you’re looking at, so pick one first. Members see their own sessions under History in the left sidebar.
Admin → Sessions lists every session in your organization, from every space and app. It’s visible to organization Owners.
In the left sidebar, under Admin, select Sessions. Sessions are listed on the left; click one to read its full transcript on the right.
The organization Sessions page, titled Sessions with the subtitle Review & act on conversations with every app in your organization. A toolbar holds Spaces, Apps, and Users filters, a filter icon, a Select date range field, and an Export sessions button. Below, a list of app sessions with member names, dates, and message counts sits beside an open conversation transcript.

Admin → Sessions: sessions on the left, the full transcript on the right, with the Spaces, Apps, and Users filters across the top.

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Filtering sessions across your organization

The toolbar across the top lets you narrow what you see:
The Sessions toolbar with Spaces, Apps, and Users buttons, a filter icon, a Select date range field, and an Export sessions button. The More filters popover is open, showing Flagged sessions checkboxes for Moderated by Playlab and Flagged by users, and switches for Hide Anonymous sessions, Show Builder sessions, and Show sessions from Explore page.

The Sessions toolbar with More filters (the filter icon) open: Flagged sessions (Moderated by Playlab, Flagged by users), plus switches for Hide Anonymous sessions, Show Builder sessions, and Show sessions from Explore page.

Spaces, Apps, and Users. Each opens a panel with a search box and a checkbox list. Tick as many as you need. You’re listed first in Users, marked (me).
The Sessions page with the Apps filter open, showing a Search apps field and checkboxes for apps such as Algebra Tutor, Essay Feedback Coach, and Lab Report Helper.

The Apps filter open: search for an app, then tick the ones you want to see.

More filters (the filter icon) holds the rest:
  • Flagged sessions: tick Moderated by Playlab for sessions where Playlab’s moderation hid a message, Flagged by users for sessions where someone reported a reply, or both.
  • Hide Anonymous sessions: leave out sessions from people who used an app without signing in.
  • Show Builder sessions: on by default. Includes sessions someone had while previewing an app they were building; turn it off to hide them.
  • Show sessions from Explore page: include sessions from people who started an app through the Explore page.
Date range. Pick a window, or clear it to see everything.Open at the moderated message. This switch appears while a Flagged sessions box is ticked. Turn it on and each session opens right at the message that needs attention, so you can review it first and then scroll for context. For a video walkthrough, see Safety Moderation for Organizations.Export sessions. Downloads the sessions that match your filters as a JSON file. Set a date range of one month or less first. See Exporting activity data.Filters combine: one user’s flagged sessions on one app in the last week is one path through the same page.

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What each session shows

Whichever page you use, each session in the list shows:
  • The app used
  • The member who used it
  • The date of the session
  • Message count
  • Any flags raised during the session
Click any session to read the full transcript. Archiving a space doesn’t remove its sessions, but a member can delete their own sessions from History.

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Best practices

A few things teachers and admins have asked about, and that have worked: Set a weekly review cadence. Open Sessions every Friday and scan for sessions that stalled or members who have not engaged. Five minutes catches most issues. Use date filtering to avoid being overwhelmed. The all-time view is rarely useful for monitoring. Last 7 days or last 14 days is the right window. Look at flags first. In Admin → Sessions, tick both Flagged sessions boxes under More filters. In a space, turn on Needs attention. Anything flagged is worth a quick read. Open sessions that look unusual. A very long session for a brief assignment, or a very short session for a complex assignment, are signals worth investigating.

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Key points

  • Admin → Sessions shows every session in your organization; a space’s Sessions tab shows one space
  • In Admin → Sessions, filter by Spaces, Apps, and Users, and use More filters for flagged, anonymous, Builder, and Explore sessions
  • In a space, filter by app, user, date, Needs attention, or Builder
  • Both export the filtered sessions as JSON, for a date range of one month or less

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FAQ

Yes. In Admin → Sessions, set a date range and click Export sessions. In a space’s Sessions tab, choose Export session data (JSON) from the ⋮ menu. Both download the currently filtered sessions as JSON. Org Owners can also export org-wide Insights as CSVs. See Exporting activity data.
A space’s Sessions tab is scoped to one class. Admin → Sessions covers every space in the org and lets you filter to flagged sessions across all of them. See Centralized org monitoring.
Sessions aren’t removed when you archive a space. A session does disappear if the member deletes it from their History. In a space’s Sessions tab, a member’s sessions also drop out if they’re removed from the space.
No. Members see only their own sessions, under History. Other members’ sessions are visible to space owners and managers, and to organization Owners.
Not for everyday activity, and an open Sessions list doesn’t refresh on its own. Safety is the exception: organization Owners get emails when Playlab moderates a message, and space owners and managers are emailed about self-harm flags. See Safety Moderation for Organizations.
Use the Apps filter to focus on the apps you care about. There’s no permanent exclude option today.
Last updated: 10-02-2026 Contact us at [email protected]