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An organization-level view collects activity and flags from every space into one place. From Admin → Sessions, an organization Owner sees every session across every space and can narrow the list to flagged sessions. From Admin → Members, they can open any member’s page to see that person’s activity across the org. This page covers what the view shows and how to use it.
Access requirementsOrg-level monitoring is visible to organization Owners. Space owners and facilitators see their own space’s activity. Members see their own sessions, under History. The roles are described in Organization permissions and roles.

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Org-level monitoring

Two pages under Admin cover the whole organization. Insights shows usage totals across every space and app, filtered by Spaces, Apps, and a date range of the last 7, 30, or 90 days. Sessions lists every session, filtered by Spaces, Apps, Users, and any date range. See Organization-level insights. Insights is the starting point. In its tables, click an app name to open the app, a space name to open the space, or a member in Members with moderated sessions to open their member page. Playlab staff accounts are left out of the moderated-member counts, so you only see members of your own organization.

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Flagged sessions

To see every flag from every space in one list, open Admin → Sessions, click More filters (the filter icon), and under Flagged sessions tick Moderated by Playlab, Flagged by users, or both. Turn on Open at the moderated message to open each session right at the flagged message. For each flag, you can:
  • Read the full session in context
  • Open the member’s page from Admin → Members to see their other activity
  • Report a false positive with Show message & give feedback on a moderated message
  • Escalate it, following your organization’s process
For escalation paths, the Safety Moderation for Apps doc describes the next steps. Filtering to flagged sessions makes finding what to escalate faster. For a walkthrough of filtering down to moderated and flagged messages, see Safety Moderation for Organizations.

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Member detail across spaces

When a flag or activity pattern raises concern about a single member, their org member page collects their activity across the organization. In the left sidebar, under Admin, select Members, then click the member. The page has four tabs:
  • Spaces: every space they belong to in the org, with their Role and whether building is enabled
  • Apps Built: apps they’ve built in the org
  • Apps Used: apps they’ve had sessions with, and each app’s Creator
  • Sessions: their sessions on your organization’s apps. If your organization is the one responsible for them, the External toggle adds their sessions on apps owned by other organizations.
For the space-scoped version (the owner and facilitator view), see Space member detail.

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App-specific activity

To focus on a single app, pick it in the Apps filter on Insights or Admin → Sessions. People who build apps see usage of their own apps in My Insights. See Insights for builders.

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Best practices

Habits that have worked for admins: Set a weekly review cadence. Filter Admin → Sessions to flagged sessions every Friday and read what’s new. Patterns are easier to spot week over week. Watch for cross-space patterns. A single student showing up in multiple spaces’ activity in unusual ways is more useful than reviewing each space separately. Use date filtering to keep views manageable. Last 7 days for monitoring, last 90 days on Insights for longer trends. When a flag warrants escalation, use member detail first. The conversation in context is more useful than the flag in isolation.

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Key points

  • Org dashboards show usage across every space from one view
  • The Flagged sessions filters in Admin → Sessions surface safety issues across the org
  • Member pages under Admin → Members cover a person’s activity across the org

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FAQ

Yes. In Admin → Sessions, set a date range of one month or less and click Export sessions to download the filtered sessions as JSON. For org-wide usage numbers as CSVs, see Exporting activity data.
Yes. Only organization Owners see Admin → Sessions, which covers every space. Space owners and facilitators see the Sessions tab of their own spaces. Members see only their own sessions, under History. The role matrix is in Organization permissions and roles.
A space’s Sessions tab is scoped to one class. Admin → Sessions covers every space in the org and lets you filter to flagged sessions across all of them. Use the space tab for day-to-day teaching. Use Admin → Sessions for trust and safety and cross-class patterns.
Sessions aren’t removed when you archive a space. A session does disappear if the member deletes it from their History. In a space’s views, a member’s sessions also drop out if they’re removed from the space.
Playlab checks messages automatically. A message that trips its safety checks is hidden, and the session shows under Moderated by Playlab. Nothing marks a flag as reviewed or resolved, so reading them is up to you.
No. There’s no setting to change what Playlab flags. If a message was moderated by mistake, use Show message & give feedback on it. For other concerns, contact [email protected].
They stay on the session. Playlab doesn’t have a reviewed or archived state for flags, so a flagged session keeps appearing under Flagged sessions. To see only what’s new, set the date range to start from your last review.
Last updated: 10-02-2026 Contact us at [email protected]